Policy

Refund Policy

Last updated: May 29, 2026

At YouPastor, we care deeply about serving pastors well. We understand that sometimes a subscription may not be the right fit, or a billing concern may come up unexpectedly. This policy explains how refunds are handled in a fair and transparent way.

Subscriptions and Billing

Paid plans are billed in advance on a recurring basis (monthly or yearly, depending on your selected plan). By subscribing, you authorize recurring charges until you cancel.

Refund Eligibility

Refund requests are reviewed on a case-by-case basis. We generally consider refunds for accidental charges, duplicate billing, or major service-impacting issues. To be considered, requests should be submitted within 14 days of the charge date.

Non-Refundable Situations

Except where required by law, we typically do not provide refunds for:

• Partial billing periods after cancellation
• Unused credits or unused account time
• Requests submitted long after the billing date

Cancellation

You may cancel your subscription at any time. Cancellation stops future billing, but does not automatically trigger a refund for charges already processed.

How to Request a Refund

Email us at [email protected] and include your account email, charge date, and a short explanation of the issue. Our team will review your request and respond as quickly as possible.

Policy Updates

We may update this Refund Policy from time to time to reflect product or legal changes. The latest version will always be posted on this page.